Being one of the most honest and genuine wholesale gift shops in Singapore, the Frequently Asked Questions (FAQ) page that you see here is created to assist potential buyers and customers alike. We’ve segregated the FAQs into two different sections for your easy perusal – Ordering and Payment as well as Returns and Exchange. Please do go through these questions to see if they can help you in any way.
However, if you are unable to find any answers that you’re seeking on this page, do feel free to drop us a call or an e-mail. You can find out more about that on our Contact page. We do apologise if we’re unable to provide the answers to all your questions, but we believe these should be thorough enough to get through to most of you guys. As one of the trendiest and best wholesale gift shops in Singapore that’s located at Jurong Point, Funjoyland takes a lot of pride in treating each and every of our customers with genuine care and utmost respect. So you can be rest assured that we will do our very best to answer any of your queries or burning questions you may or may not have.
Please take your time to go through the FAQs in this section and do not hesitate to get in touch with us if you need to. Thank you once again for browsing through and purchasing our products at Funjoyland.
01. Ordering and Payment
A : You do not need an account to shop with us.
A: We understand that you may need some time to consider a purchase before confirming an order. However, putting an item in your shopping basket does not imply a reservation. The product in your cart may go out of stock. Do not worry, you can drop us an email to request for a stock check should it be sold out!
A: You can always drop us an email to enquire about stock availability! Simply include the design name/reference code, size, and colour in your email and we will get back to you the soonest!
delivery islandwide. – For orders below S$25, there will be a $4 delivery fee.
NOTE : NO delivery to following locations:
To Sentosa, Jurong Island, Pulau Ubin and high security clearance places such as Army Camp, Air & Sea Custom district, certain government buildings/compound etc.
A: Upon received your order and payment, we will process the order within 2 to 3 working days. If time allows, please place your order online one week in advance.
A: All final transactions will be made in Singapore Dollars (SGD).
A: We do not accept payment upon collection. Please place your order online and make payment through PayPal, credit, or debit cards.
A: Being an efficient lot, we typically have your orders dispatched for delivery/shipping as fast as we can!
As such, amendments may be subjected to conditions.
Therefore, you are strongly encouraged to double check your orders before completing your orders as amendments will cause delay of parcel(s).!
A: After placing an order with us, you will receive an email acknowledgment.
02. Returns and Exchange
A: Please drop us an email, detailing the defect, so that we can further assist you in getting an exchange done!
A: Please drop us an email and we will rectify the issue as soon as possible.
A: We regret to inform that all sale items are strictly not exchangeable/refundable.
